Ethiopia experiments first unmanned digital police station model in Addis Ababa

The “smart police station” opened recently in the Bole area of the capital and features partitioned kiosks with computer tablets, instead of a traditional front desk and waiting room. It was launched by Prime Minister Abiy Ahmed, as part of the government’s broader push to modernise public services through technology.

But for now, the station is not entirely “unmanned”. Uniformed officers are standing by to demonstrate how the system works, giving the space the feel of a tech showroom rather than a typical police post.

Recently opened, staff “are here to help people get used to it,” the head of the police’s technology expansion department, Cdr Demissie Yilma, told the BBC. Inside one booth, he tapped through the steps of making a report, selecting whether it is a crime, a traffic matter, or a general concern, entering details, and submitting the complaint.

After the report is filed, an officer appears on the screen, a real person based at a remote location, not a chatbot and begins asking follow-up questions and taking down information. “If there is a problem, officers respond immediately and patrol the area mentioned by the reporter,” Demissie said.

In its first week of operation last month, the station received three reports, a lost passport, a financial fraud case and a routine complaint. Demissie said he expects usage to increase as more people become aware of the service. “The future police service should be near the citizens,” he said.

Officials argue the model could expand access to policing in areas where there may not be enough personnel to run a full station, even if it reduces face-to-face contact. At the launch, Abiy was quoted in state media as saying the project aims to make law enforcement institutions “competent and competitive,” framing it as part of a wider digital reform drive.

That push is anchored by Digital Ethiopia 2030, a national strategy to digitise public services from identity systems and payments to courts and public administration. However, internet access remains relatively low in Ethiopia, and recent years of conflict and political upheaval have also led to internet blackouts, slowing the pace of digital transformation.

Even so, Ethiopia has been moving ahead with reforms such as opening up the telecoms sector, expanding mobile phone payments in birr, rolling out a national digital ID, and putting more government services online.